Refund policy
At Pet Zone, we want you and your pets to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
🔄 Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase is required
To start a return, please contact us at:
latawavishal@gmail.com
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear
❌ Non-Returnable Items
We do not accept returns for:
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Used or damaged items (not due to our error)
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Perishable goods or personal care items
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Items marked as final sale
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will offer:
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A replacement, or
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A full refund at no extra cost
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Original shipping costs are non-refundable
⏳ Order Cancellations
Orders can be canceled within 12 hours of placing the order.
After this time, the order may already be processed and cannot be canceled.
📩 Contact Us
For any return or refund inquiries, please contact us at:
latawavishal@gmail.com
Pet Zone – Best Budget Buy for pet lovers.